Returns & Refunds

Help! I want to return an item!

Sometimes it may be necessary to return an order, for example, if you don't like the product or for another reason. You have the right to return your order up to 30 days after receipt. After canceling, you have 30 days to send the product back. You will receive the full order amount, including shipping costs, except for the return shipping costs from your address to our store. For exact prices, please check the carrier's website.

If you want to exercise your right of withdrawal, the product must be returned to the retailer with all accessories provided and, if reasonably possible, in its original condition and packaging. If you wish to use this right, please contact us via: infodulona@gmail.com.

We will refund the order amount within 30 days after we have received your return notification, provided the product has been received in good condition. If the product is damaged or the packaging is more damaged than necessary to test the product, we may charge you for the depreciation. Make sure to handle the product carefully and package it well when returning it.